Opalmine Testimonials

Opalmine Testimonials  Go here to visit the opalmine shop

Please have your say by going to the bottom of this page

Personal note from Peter:

Thank you so much for all your very encouraging comments about the way we care for our customers. I am so happy that some of you have mentioned specific difficulties we had in the transaction, sometimes it was our fault as a result of human imperfection and it gave us the opportunity to put into action our way we deal with things when something goes wrong. We try to treat folks the way WE like to be treated when doing business and rather than creating a problem for ourselves, even though at times it costs us money, our business just keeps expanding because of your much appreciated recommendations. Thank you one and all for your feedback.

Please continue to contribute to this forum at the bottom of this page, and as always, don’t hesitate to let us know if there is any problem. And keep in mind that our guarantees don’t run out in one year.  Please fill in the newsletter form on the left side of our homepage here, if you would like to receive our newsletter. Best wishes to allPeter

Some History about our Opal Shop

Before the internet we sold opals and Sheepskin Products at the ‘Opal Miner’s Hut’ for 25 years

The book below is a collection of 8000 signatures of just a few of our happy customers. Since opening our store on the internet back in 1996, the customer testimonials are too numerous to show here, so we have listed a few of them for your perusal

opals,opal jewelry, opal jewellery

The old opal miner’s hut

opals, opal jewelry

Side Wall of Opal Miner’s Hut

opals, opal jewelry

Inside the Opal Cave

 

The actual building used to be a fisherman’s home. it was caricatured by Graham Lees into an Opal Miner’s Hut
opal testimonials

Visitor’s Book at the Opal Miner’s Hut

 

8000 signatures over 30 years & still counting at the ‘opal miner’s Hut’ spanning over 25 years
  • Thousands of recommendations and thank-you notes from internet customers since 1996
  • Reliable and trustworthy service to the internet community spanning over 16 years

The following comments from our customers represent the best opalmine testimonials but still only a tiny fraction of the expressions we have received over the past 30 years.  We have 8000 signatures from visitors to our opal store, plus upwards of a thousand emails since being online.  We have been selling opals on the internet from just about when it began, in 1996.  I guess this makes us one of the grandfathers of opals online. During this time we have had very few negative comments, mainly our fault because of not ascertaining people’s needs properly. It certainly has been a learning curve for all of us, and of course, we continue to improve with each passing year.

Testimonials an ongoing statement of our reputation

As you can see in this, our latest upgrade (2010) the whole site is a blog.  (a web log that is)  This means that at the bottom of most pages, there is a place for comments from customers, and this is where we get some of our best opalmine testimonials. This means that you can read what others are saying or questions they have asked. The whole site is one big learning system, meaning that you, our valued visitor, whether you buy anything or not, can get to know a whole lot more about opal and Australia.  We are delighted to welcome you to this site, so don’t hesitate to communicate with us, if you feel like it.

Please join the list

Helping our customers choose the right opal for their preferences and budget is always a challenge. Sometimes it takes a couple of e-mail exchanges to zero-in on exactly what someone has in mind…and we’re just as anxious as our customers until we know a shipment has arrived safely and the jewelry or stones meet their expectations. Note, we have not published the email addresses of our referrals for obvious security reasons but many of them have given us permission to contact them direct, so if you would like to verify any of the statements, let us know and we will ask them again for their permission. That way you can be sure that none of the recommendations are in any way fabricated but are all genuine responses as a result of our quality service. They are all a part of our best testimonials

So, we hope you enjoy reading some of our best opalmine testimonials, and we would be delighted to read your comments as well, whether they are positive or negative. We are always trying to find ways of improving and your criticism is appreciated.

 Peter

PS. You can also go to a site independent of us to make some comments.  We very much welcome the feedback of our customers and we would like any who want to write or see an unbiased review of our service to go to this independent review site

 

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Dear Peter

I am writing to you so that you can inform any potential customers about the very positive and generous way in which you have dealt with a problem.

Buying on the internet takes a leap of trust- I hope that sharing my experience might help others in judging and maybe leaping!

Unfortunately I received the wrong item from you- a green opal instead of a blue one. Clearly there was a simple mistake in the Christmas rush, but it was still disappointing.

Since the mistake was pointed out I have been delighted and surprised by the way in which you have dealt with the problem. Receiving a daily update on progress during the Christmas/new year holiday was very reassuring and beyond the normal call of duty. You also included an extra item to apologize for the problem– this is not a standard way of dealing with complaints over here, but it was a very nice surprise.

I would recommend your service and products to anyone.

Very best regards

Phil Sizer

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Opal Pendant is beautiful. Arrived quickly and safely. Thank you for the earrings and pendant.

Susan

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Hello Peter and Cindy:
The opal we recently ordered just arrived, packaged well and with the spare chain. It is beautiful. The extra gift is also very much appreciated. My son, Nick, wanted to give this necklace to his girlfriend (very serious girlfriend) who had lost the opal necklace she bought when she was down under. His smile when he saw the necklace made clear that this opal is just what he wanted.
My wife and I just met this young lady–her name is Jess–and I can see why he is so taken with her. Attached is a photo of the two.
Thank you very much for your caring service and quality product. Young love needs opals.

Tom Owen
Arizona, USA

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Absolutely magnificent and thanks for the gift. Peter Thanks so much for your help and rushing the order For the 25th. Your the best.

Michael Albright

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I want to thank you very much for the opal pendant you sent. Even though I had an idea of what it looked like when ordering it, it still made me take a deep breath when seeing it for the first time in person. The complementary earrings you gave were the icing to the perfect cake.
I can not wait to see the reaction of my girlfriend. I want to give it to her now, but I have to wait 19 more agonizing days until Christmas.
On top of it all there was also a cute koala pendant with my order. I can not believe the generosity that came with my order.
I will definitely use your business again, and I will be recommending you to others.
Once again: thank you. You have made me very happy!

Sean

Ps. I now have a strong desire to visit down under.

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WOW!! Just received my orders.Peter your work is TOP SHELF I’am so very pleased I do not know what to say…..My wife will be home from work soon and I know she is going to flip out.We {WILL} do more biz..Thank you so much Pete.

PS. Tell Cindy thanks for the Freebees They are very wonderfull also.

Color me happy Ron Dapo

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I recommend this site to anyone interested in Excellent Quality and workmanship! The boulder opal watch that I purchased from this website is Absolutely Gorgeous! I get compliments on it every time I wear it!
Great communication from the Customer Service department as well. I couldn’t be more pleased!!

Thanks again,
Laurie Z. Penn, Radcliff, KY USA

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Hello,
I’m Dror from Israel. After a long search for Opal rings in local stores, I have found out two things:
1. Opal rings are expensive.
2. Every store sells the same boring rings.

I have decided to search the web for opal rings and I found the site of Peter. I sent an e-mail to Peter with the normal questions (time for shipment, ways of payment etc.). I got the answers immediately. I placed an order using my Paypal account but I was informed that the account was restricted. I sent an e-mail to Peter, telling him that I’m going to place a new order, this time giving him my credit card number, and asked him to discard the first order. The next day my Pay pal account was charged although restricted. I sent another e-mail to Peter and asked him not to charge me on the second order (with my credit card details), But Peter answered that he didn’t get any payment from Paypal. A day later I was charged on my second order. A big fraud, I thought to myself…

Once again I wrote Peter and he did his best to help me get the refund from Paypal and finally I got it. 3 weeks later I got my ring too. Although Australia is quite far from Israel, Peter gave me the feeling that he was beside me. Every question was immediately answered with a good will to help and satisfy me.

P.S
My girl LOVES the ring!

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I like to buy at Petren Products, because they take customer demands very
seriously and give a personal advice. Finally, when I choose a product, I
know I made the best decision.
Keep going like this, Renate and Peter. You are great.
Regards, Ewa

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I first found opalmine.com looking for a one of a kind black opal on the internet. I was wary sending money out of the country to a company I did not
know with no way to get my money back if the stone was of pour quality or
not as represented. This had already happened to me once. On e-mailing Peter
back and forth he sounded honest. He had a black opal that no one else even
came close to in color, fire and price. Plus he had a ring made to fit the
stone with diamonds. He had drawings done first for my approval then in
plastic, ( I think it was plastic ).When I got the ring it was perfect and
one of a kind. My trust paid off and I found that Peter is a stand up guy
and will do all he can to make you happy with your purchase. I recommend him
to all.
Phillip Shannon; Florida, USA

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A quick note to thank you for the extra opal necklace with my order. My 4-year old daughter stashed it in her secret treasure box. Lovely pendant, my wife loves it.
Happy new year,
Todd – Derwood. MD-USA

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Peter, the packages arrived and my girlfriend loved them. Thanks for the extra gift. I will be using you in the future for sure. If you ever need a reference you may use me.
Thanks,
Gerald -Denver, Colorado, USA

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Peter,
Received ring today, with extra gift. Thank you for a fantastic service.
Regards
Paul.

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Dear Peter, many thanks for the lovely sparkly pendant. One of the ladies in my life will treasure it. I really must study your site thoroughly and see if I can find a stone in the orange/red range that would make a great Gent’s ring. I can spare a few hundred quid on myself from time to time especially now that I have decided that long haul flights are not for me any more. Once again, much appreciation for your thoughts and service.
Best wishes
Mike. -Bristol – England

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Hi Peter,
Dain received the ring at his work on Friday. I LOVE the ring, its beautiful!!! And the pendant you sent was a perfect match for the ring, its a style I would have chosen myself. I think it is a very nice to send a little extra thing for me! I will recommend you to any of my friends, and I will be buying some more opals next year! Many Thanks Peter I’m chuffed to bits.
Michelle Smith
Chesham, Buckinghamshire.

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Peter,
The jewelry I ordered arrived today. It is all beautiful! Thank you very much for the “extra” set of earrings and bracelet
Regards,
Gordy -Perth, Western Australia

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Peter
I was very happy with the time and trouble you took over my purchase and I have passed your samples and cards around my friends. For anyone interested in buying opals who knows nothing about the gem, or what best to buy, you would be well advised and well looked after by Peter .I was in this situation and Peter took time, and a lot of it, to sort me out. The whole process took about six months from start to finish, and the result was 1st class. Peter answers all your questions quickly and clearly. I would not go to anyone else for OPALS.
Jean Pearce
Cricklade – Wiltshire, England

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Hello Peter:
After staying for some days in Sao Paulo, my friend finally arrived yesterday in Belo Horizonte, where I live.You made me very happy: the pendant and the ear-ring are indeed very beautiful. Thank you for your courtesy. I have been in Australia three years ago: it’s a great and wonderful country, with a very nice people.
Thank you again.
Ana Adelina
Belo Horizonte. Brazil

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The Story of the Sad Canadian Girl & an Opal Bloke from Australia
This article sounds like its been written by a very close relative who hopes for a share in the will…haaa…but I really have never met Cindy before. Only through cyberspace. I try not to blow my bags too much, but the story just had to be told, and it’s a little positive indication to show how people who have never met before at different parts of our amazing world, can keep their word and show genuine interest and consideration for one another. Sure, it’s my standard policy to think of my customers interests before my own, but it was Cindy who showed the patience and understanding necessary to bring out the best in myself. And unless we all learn this lesson, and get rid of greed and hatred, I fear for the future of our planet. – Peter Brusaschi

I’m not much of a writer, but both Peter and I decided that we should get our experience down on paper… or at least on a computer screen! This is a true story about two people a world away, how they met and how refreshing it was to meet a truly good person. Now, since I’m not much of a writer (I think it’s worth mentioning twice) I’ll start from the beginning and hopefully not bore you too much along the way… Here goes…
My grandmother left me an opal when she passed away, back in 1986, I was 10 years old. It was so pretty and so sentimental to me that I decided to wear it only for special occasions; it was there for my graduation & again on my wedding day, four years later. Then I received an email, one of those forwarded ones that I usually skim through and then quickly delete. This one was different, I wish I still had it to share with you, but unfortunately my old computer died and took it to its grave. I felt like it was written just for me, a poem about enjoying the things you have while you still can.
Why tuck something so beautiful away, you’ll find that at some point in your life it’ll be too late to enjoy it. What a waste. So I decided that I needed to wear that pendant & show it off proudly. I wore it day in and day out, always aware of it. THEN… one day while camping (yep, I even wore it camping) I was sitting on the beach with my mom and we got to talking about it. When I held it up to look at it, it looked odd… Something was definitely wrong, and my heart immediately dropped . It was ruined! One side of it had turned cloudy, where the other part remained the vibrant blue that I loved so much. I was devastated!

When we got back from our trip I immediately started looking for someone to repair my opal.
In the course of a couple of weeks, I visited 6 or 7 jewellery stores where each time I was told that it wasn’t something they were familiar with fixing, or that it wasn’t something that could be fixed. Then I found an opal jeweller. I thought “There! I’m sure THEY can do something for me!” Gemport. The name is burned into my mind. So I took the kids to Gemport with me. I went in with so much hope you could practically see it seeping from my skin! There was my would-be savior behind a glass counter talking on the phone. He saw me… And he continued talking on the phone. And talking… And talking… And talking! Finally he gets off and asks what he can do for me. Here’s pretty much how it went:
“Can you tell me if you can repair my opal?”
With a quick glance, “It’s delaminated.”
“What does that mean? It was my grandmother’s pendant, so if there’s anything you can do… ”
“It means that someone didn’t take very good care of it”
“Is there anything at all that can be done?!”
“You can buy a new opal.”
“Buy a new opal?!”
“Yep. Can’t fix it.”

I was in tears and he saw that, yet offered me not a glimmer of hope. As a matter of fact, he was downright rude & completely unsympathetic. I tried to compose myself as I turned my back and swiftly left without another word. I managed to get the kids into the car & I sat in the front seat for what must have been a full 5 minutes before I felt that I could drive the ½ hour home again. The kids, who are usually either laughing or arguing with one another, were unusually silent – I guess they can sense when mom needs some time.
Delaminated. Is that what he said? Yes. That’s it. I’ll google it! I googled it and up pops the website: http://www.auctionyourgemstones.com . What pretty opals! What the heck, I’ll email and see if they can offer me that glimmer of hope that “Gemport jerk” (as I have since dubbed him) ripped away from me. “Hi there, I hope you can help me…. “ I started my email. I tried my best to describe what the opal looked like and how I was told that it had become delaminated. I wasn’t really expecting to hear back, but it was worth a try, right? Surprisingly, and quite quickly, I received a response. “Yes it sounds like it has become delaminated, but it might be possible to fix it….” WHAT?! REALLY?! There was my glimmer of hope!!! Some guy named Peter – a million miles away – offered whatever help he could. And with that, the journey of my grandmother’s opal began.
First, to get it there. It was a risk, it was so far away & I really didn’t know this guy, Peter, but heck… what else could I do? He even offered to find or make a similar one, if it couldn’t be fixed, and no charge for trying to fix it. Wow. This guy can’t be all that bad. Ok, it was a risk I was willing to take.
Off to the post office. FORTY DOLLARS? Holy cow! $40 to send a tiny package… by SURFACE mail?! Or $60 to send it airmail?! Now, was it really worth the risk? Yes, I decided. Yes it was. So it might cost a bit… it’ll be worth it, if it works. If it doesn’t work, well at least I knew that I did everything I could. Surface mail, it is! (with insurance, of course!)
TWO MONTHS LATER. Yes, two months. I was getting worried, but I guess that’s what I get for sending it surface mail! I got an email from Peter. He had received the opal and he was able to fix it… and since it was such a simple fix, he wasn’t charging me anything but the cost to send it back to Canada. WOW! What a guy! My opal was fixed… And at no charge!!
So, going against my previous beliefs, I decided that the opal would be put back into my jewellery box and will only see the light of day on special occasions. At least I enjoyed it for those few years. Now I need another one! And who better to get it from then from Peter? I ordered one, a beautiful one, from the website. He would include it in the package with my grandmother’s opal.
Wow! My opal was coming home!
And then comes the email… “I forgot to put the pendant in the package” Huh?! Darn it! He forgot to include it with my order! Well, I guess I’ll just have to wait until it shows up in a separate package. A little more patience is all.
Then comes another email some days later…

“Bad news Cindy, I can’t find your opal” OMG. Oh My God! This can’t be happening! After all that we’ve been through with the silly thing, it comes up missing. We were on holidays in the Rockie Mountains when I read the email & I decided that I would have to try and forget about it for a few more days – it was NOT going to ruin my winter holiday! I wrote back “Please, please, please, Peter – don’t give up looking for it!” And then I received another email mentioning how he’s not going to give up looking, how sick it had made him feel , how he just can’t figure out how it went missing, and that he feels just awful… and I thought to myself that this little opal shouldn’t be causing this much trouble. I felt just as responsible as he did! So – forget about it – there’s nothing I can do, and not much else he can do. Some things are just so. If there’s nothing you can do about then there’s nothing you can do about it. Of course, I was very sad to lose it, but I guess these things happen. I took a risk; I sent it not knowing if it would come back again anyway. So I did know that it was a possibility, I just didn’t know that it would happen this way. Truthfully, I felt terrible that Peter felt terrible… and I’m sure it was vice versa as well.
I believe that things happen for a reason. There has got to be a reason for all of this. I believed it when my car was broken into just before Christmas in ‘07 – that if I had just turned around to see what those guys were up to… that it could have been so much worse. I chose to believe two things that day. One: That it’s a good thing I left my purse in the car – otherwise they may have went after me & not just my car window (and I had my 4 year old holding my hand) and Two: They must have needed the money much more than I did. They obviously have a sad life. It simply reminded me of my full life. I also believed that things happen for a reason when I was diagnosed with Epilepsy in ’06. I lost my driver’s licence for 9 long months – perhaps I avoided a terrible accident! Or maybe that it was for my mom. After dad passed away in ’05 she didn’t have a lot of purpose in her life (at least she didn’t think so) She stayed with me each and every day for months on end. Kyler was only 3 years old & I was terrified that I would have seizure and he wouldn’t know what was going on – he would be so scared! And, yes, I even think that dad passed away for a reason. God forbid, if my mom had gone first, there’s a strong possibility that dad would have drank himself into his own grave.
So, maybe losing the pendant happened for a reason? Maybe I was losing my faith in mankind. Maybe I needed to find out that there is still good people out there! Maybe I needed to make a new friend  Maybe, just maybe, Peter needed the same thing.
At one point, Peter had mentioned that I was so understanding and nice to deal with. Well, you know, it’s much easier to be understanding when you’re dealing with a nice person, as well. Truthfully, I think I would have been much, much more upset if I was dealing with someone that didn’t care.
In the meantime, I received my BEAUTIFUL new pendant, which helped even more to take the sting out of losing the other one. I love it. Correction: I LOVE it. The first words out of my 5 year old son’s mouth was “Oh mom, it’s beeeeeautiful!” Not only did the pendant come with 2 chains, but also with a nice set of earrings. This was done before he knew that the pendant had gone missing. Not only is he a good person, he is generous as well.
A couple of months later I received a package in the mail from Peter. In it was a pendant that looked just like my grandmothers… Peter had made me a stunning replica! He had gone through so much trouble for little me. I put the pendant on the white gold chain that my original pendant was on, and I felt better.
And then… another email.
“Haaaaaaaaaaaaaa! Guess what????????”
And he left me hanging there! I emailed back… “hehe! What?!”
“I found your original opal!”
YAHOOOOOOOO!!!!!! He found it!!!
Talk about bad timing, after he had gone through all that trouble! But he had found it nonetheless… My opal was finally coming home. Just a few more weeks to cross the world over! More patience? Sure, I got plenty! And to top it all off, I purchased a pair of earrings… that would be the cherry on top!
Seven & a half months after the pendant left Canada, it came back again. And it looked just as beautiful as ever. What an enormous weight had been lifted! And the earrings he picked out for me were just perfect. I’m wearing them now  I can’t thank Peter enough. I cost him plenty of time & money, and not once did he complain to me. He was nothing but kind. He certainly didn’t have to go through all that he did.
This little pendant has quite the story now. From Spain, where my grandmother purchased it, to Holland where she lived, to Canada where I live, to Australia, and back to Canada again… and countless other places in between. If only it could speak!
Over the course of 7 & ½ months we kept in touch & learned about each other’s lives. We even shared family pictures. It’s obvious to me that he leads a good life, filled with lots of love & surrounded with good people. I’m glad that I became a tiny part of that.
Thank you, Peter, for all that you have done for me. You have restored my grandmother’s opal to new again… and perhaps just as important, you have restored my faith in humanity!

Cindy Orsten

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63 Responses to “Opalmine Testimonials”

  1. google keyword tool

    Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point.
    You definitely know what youre talking about, why throw away your intelligence on just posting videos to your site when you could be giving us something enlightening to read?

    Reply
  2. JJJJJJohn Wright

    Lovely ring thanks Peter. My wife loves it. A great gift for our wedding anniversary. Thank you too for the pendant. You were extremely helpful with selecting the right size and stone. Your customer relations is second to none.
    Thanks heaps. John Wright

    Reply
    • Peter

      Thanks for the nice comments John. I have Vicki’s jewelry and your old silver ring safely stored for repairs. Will keep in touch about that. Peter

      Reply
  3. JJJJJ

    Thank you for the beautiful opal ring Peter. Vicki loves it and the extra special gift of the pendant. Great customer service. Cheers.

    Reply
  4. Oxana

    Спасибо большое! Получила кольцо, оно замечательно! Я очень рада! Спасибо Питер!
    С наилучшими пожеланиями пожеланиями Оксана!

    Reply
    • Peter

      Translation: Thanks a lot! Received the ring, it is wonderful! I am very happy! Thank you Peter!
      Best wishes wishes Oksana!

      Thanks so much for your trust and support Oksana. It was good to meet Vladimir for the first time. We had a great time showing him around our area of the world and of course long talks about opal and future business. Please keep in mind our international lifetime workmanship guarantee if you ever need our support. Just keep in mind that Opal doesnt like a lot of rough treatment so please take the ring off if you are doing any work that could break the stone. Very best wishes to you and your family. If you like please go to http://www.opalmine.com and join our newsletter for specials. I will ask Vladimir to translate it into Russian or maybe google translator is good enough. Peter
      Большое спасибо за ваше доверие и поддержку Оксана. Приятно было встретиться с Владимиром в первый раз. Мы прекрасно провели время, показывая ему, вокруг нашей части мира и, конечно, долго рассказывает о опала и будущего бизнеса. Пожалуйста, имейте в виду наши международные гарантии изготовления жизнь, если вы когда-либо нуждаются в нашей поддержке. Просто имейте в виду, что Opal не любит много грубое обращение поэтому, пожалуйста, кольца, если вы делаете любую работу, которая может разрушить камень. Очень наилучшие пожелания Вам и Вашей семье. Если вы хотите, просьба перейти к http://www.opalmine.com и присоединиться к нашей бюллетень для спец. Я буду просить Владимира, чтобы перевести его на русский или, может быть, Google Translator является достаточно хорошим. Питер

      Reply
  5. Elaine Oran

    Hi Peter,
    Thank you for being so very helpful in finding the gift. What I finally bought is really so much better than what I initially selected. I do appreciate your quick responses, and I hope we can continue doing business! Best wishes, Elaine

    Reply
    • Peter

      Elaine, thanks so much for your nice comments in our opalmine blog. sorry for delay in expressing this. we have had some technical issues with the site. very best wishes, Peter

      Reply
  6. fIONA LAING

    WOW WOW WOW fast delivery and superb customer service. The whole shopping experience was so easy and friendly. Living in the uk i was a bit wary about ordering online but i shouldnt of been, very helpful and caring especially when it can down to the cost of delivery etc. Its for my mams birthday on 26th may 2012 so i cant wait to give it to her and the extra gift was a very unexpected but greatly appreciated. Ill definatley recommend and will buy from peter again.

    Reply
    • Peter

      Fiona, we have had a few technical problems in the blog of opalmine.com and i am just checking on some comments made. sorry for not getting back to you to thank you for your kind words. very best wishes Fiona, Peter

      Reply
  7. Rob Ward

    Superb service comprised several prompt & informative pre-order e-mailsfrom Peter, followed by immediate dispatch. The opals & settings were exactly as described on the excellent web-site, & were accompanied by a much appreciated bonus gift. A MOST TRUSTWORTHY COMPANY.

    Reply
    • Peter

      Rob, we have had a few technical problems in the blog of opalmine.com and i am just checking on some comments made. Many apologies for not getting back to you earlier. Thank you so much Rob, for your kind words. very best wishes, Peter

      Reply
  8. Ruud Klop

    I ordered a few opals at the end of november last year. After three weeks I send an e-mail to Peter asking him when the opals would arrive. He answered that he send them on december 16th and normally it would take a week or two but with the upcoming holidays it could take a week or more extra to arrive.
    When on january 31st the parcel hadn’t arrived I send a mail telling that it had not arrived. A day later Peter wrote me that the parcel was returned to them after being in The Netherlands (Holland) and not been able to be delivered to me. He also send me some pictures of the parcel and the message(s) on it. They stated that I wasn’t home on the date(s) they tried to deliver, which wasn’t true. Something had gone wrong at the postoffice here in Holland. I printed the photo’s and took them to the postoffice. They couldn’t tell me anything and said they didn’t understand what had happened.
    I contacted Peter again and told him what they told me and we agreed to try again (this cost them an extra $25) and pray.

    Well, it looks as if that did the trick because the opals arrived without any troubles and they were well worth waiting for because they are magnificent. Thanks again for the service and trust.

    Live happily

    Ruud Klop

    Oegstgeest – The Netherlands

    Reply
    • opalmine

      Rudd, we very much appreciate your summary of what happened. Its good to get comments showing some negativity because as everyone knows, nothing goes right all the time when you are relying on other organisations such as the post office to get things done for you, we all know that. The important thing is what is done about it and there is nothing more annoying than to pay money upfront for something and not have it delivered. Believe me, ive had that experience before and we will try to avoid that at all costs. Thanks again Rudd for your upfront and encouraging comments. Best wishes for future opal cutting. I fowarded the Beta version of our new opal movie to you this morning. Its a bit long at one hour and we will be probably release it later in three parts but anyway, i think you will benefit by it. Peter

      Reply
  9. Jackie mccann

    Hi peter I have just received my pendant &opal earrings and they are wonderfull.I’m very impressed also the free gift was a lovely surprise too thank you would buy from you again jackie

    Reply
    • opalmine

      Thanks for posting these encouraging thoughts on the opalmine site. Really appreciate it Jackie. Please keep in touch and keep in minde that whatever you get from us us guaranteed, not just for a year. Best wishes to you and your family. Peter

      Reply
  10. Bard Erik Christensen

    Hello Peter. I like to thank you again, for your generosity, help and kindness.
    As a buyer on the nett, i seldom see this type of costumer “care” anymore..

    And as i have said to you before, it is people like you that makes the world tick (the right way).

    Many thanks ,Peter..

    Best wishes from Norway
    Bard E.C.

    Reply
  11. Amanda

    Thanks heaps! Was beautiful! Quick delivery also. A lot quicker and nicer than I even expected.

    Thanks again

    Reply
  12. Rick Clark

    I met Peter across the miles several years ago when I first became interested in buying unset opals for jewelry creations. Although Peter didn’t have anything in my price and interest range for awhile, he was always ready and willing to answer any questions I had and to lend advice–even about opals on other dealers’ sites. In fact, he invited such inquiries. Peter seemed to enjoy imparting information that would allow opal enthusiasts to make informed buying decisions. Flash forward a few years; now I’m a customer of Peter’s, and his manner remains the same. He is always willing to go the extra mile, even if he must spend far too much time on a small sale, or no sale at all. Peter is always there; willing to educate; willing to advise; willing to help. Recently I placed an order of many opals. They arrived earlier than I expected; all neatly packed, and included Peter’s trademark complimentary gift. Nearly all the stones looked more beautiful “in person” than they had in the website photos. Only one was not quite what I expected. The photos had not shown a natural inclusion which I felt detracted from the appearance. Peter immediately offered to either refund my money or let me pick out another opal, and also let me keep the stone. That’s a very rare attitude; the trait of someone who is definitely not in it just for the money. You can’t deal with anyone more honest, fair, or knowledgeable than Peter Brusaschi and opals.co

    Rick Clark
    Tampa, Florida, USA

    Reply
    • admin

      Rick, well, thanks for giving me that hopefully deserved recommendation. Appreciate your words very much. Not much credit to me. I had a wonderful pair of parents who taught me values that transcend the every day hum drum of money grabbing and greed. One day people will wake up to the fact that being reasonable with folks is actually a bit selfish because you always seem to come off better materially anyway ion the long run. When dealing with folks, i just imagine myself dealing with myself and i just ask myself how i would like to be dealt with, and there is your answer. haa and Rick, you are a good example of that. i dont know how much you have spent with me so far, but i doubt i would have got a dollar from you had i shown a greedy money grabbing spirit. And Rick you bring out the best in me and others too, i am sure. I think i remember you saying that you didnt want anything extra. just what you paid for. Now THAT is a bit unique too!! so i guess we just clicked on that principle, but i am happy that you did accept something extra on the last deal, because, as we heard a very famous person say, ‘there is more happiness in giving than receiving!” and it gives me a real kick to be generous. thanks again Rick for your kindness and patience. Particularly on that last deal, and the one before. If I remember correctly, i lossed the thing you wanted and eventually found it again. Sadly this is one of my many weaknesses. Bad organisation. I’m always losing things…. Have a read of the long testimony from the sad Canadian girl, somewhere in this blog. now THAT is one amazing story….

      Reply
  13. Jette Kigaldie

    Opalmine:
    Have a very good marketing ethics.
    Have big knowledge
    Give faithful information on all products.
    Delivery incredible treatment and consumer care.
    Lived on satisfied customer.
    I will be confident for go back again and again.

    Thank you very much.

    J. Kigaldie.
    Victoria

    Reply
    • admin

      Thanks so much Jette for your kind words about opals.co Keep in mind that we guarantee our work not just for a year so please contact us if you ever need help with anything you get from us. Best wishes, Peter

      Reply
  14. Sean Magann

    Have to say that i’m pretty happy with choosing to purchase Opal’s from Peter. I read the reviews and of course with this amount of fantastic reviews figured to give this website a shot. Peter was fast to reply, and provided a very personalised service. The Opals themselves were exactly what i had in mind, and my partner is thrilled with them.

    Thank you also for the extra complimentary ear rings, they were a nice bonus.

    Pleasure doing business with you Peter, til next time i need some Opals…
    Sean

    Reply
    • admin

      Sean, thanks so much for taking the initiative to put your thoughts on our site. Really appreciate this feedback as its so important for folks to know where they stand when dealing online. Hope you get heaps of pleasure out of the opals and keep in mind that we are here for you at all times, not just for a year. thanks again Sean, Peter

      Reply
  15. Rumia Wijnhoven-Bose

    Dear Peter, Just a line to say that I am really delighted to have real Australian opal jewelry to call my own once again. I have worn the set today and already received compliments.
    I had a really impatient wait from last Friday evening when we received a Post Office note about returned delivery ( no-one home) to Tuesday evening when i had them in hand – the Post Office was closed this Monday for a Dutch public holiday. But now I have them, and they are beautiful. The Lady Di set is as striking as I had hoped, and the courtesy necklace is also lovely – a very generous way of making up for the wait.
    So, thank you very much!
    You can be sure that I will order again sometime, as I now have gained faith not only in your company but also the process of shipping from Australia – that last bit was a bit of a leap of faith for me because I remember the old unreliable international post system. I now have good news for my colleagues who were interested in opals, so I hope that some of them also make an acquaintance iwth opalmines.
    Thanks for everything.

    Reply
    • admin

      Rumia, you are an example of one of the most patient customers we’ve ever had at http://www.opals.co It must have been months before you got your ‘ladi-di’ set of pendants and earrings but it was worth the wait. The quality of the stones were better than the originals. Thanks so much for your kind words and your recommendations. And keep in mind that we are hear for you at anytime should you need help with anything we send you. Cindy forgot to send the spare butterflies but a quick email to us will get you spares for free if you ever need them. best wishes Rumia

      Reply
  16. Rob

    I was looking for an engagement ring for my fiancee. Peter was very helpful in every aspect, and I never felt pressured. Really Peter just has your best interest in mind. Even after we decided to go without a stone on the ring, Peter was just as kind and understanding. Definitely the best service I’ve ever experienced online or ever. Thanks so much for your work, Peter, and despite us not getting an engagment ring, we definitely know where to go and where to refer our friends when looking for opals.

    Reply
    • admin

      Rob, well, I guess ive been shown a lot of kindness throughout my life like most folks and there’s a saying that goes this way: “kindness is something you can never give away…it always comes back” Well, perhaps not always but its still the best policy. Its funny how we humans think. I notice in some shops, if there is a little extra to pay…it might be just five cents, or a dime, or whatever small currency you have, when the shopkeeper tells you to forget it….you always go back to that shop. its not the money really. Its the spirit of generocity and sometimes it does the giver more good than the receiver. I seem to remember Jesus saying something similar.. The fact is that i get a great kick out of getting messages like the one you sent Rob, so maybe I’m benefiting more than you. Haa. Please pass on to Jessica my best wishes for the wedding. Hope the opal pendant turns up on time.

      Reply
  17. Lou

    Purchased a loose boulder opal for my niece as a graduation gift.( Thought I’d let her design her own pendant to wear in the future.) The quality was really very nice. I almost didn’t want to part with it. Made me wish I had a girlfriend to give an opal to. If that day ever comes, I’ll be purchasing from you – a really, really, really nice opal.

    Reply
    • admin

      Lou, thanks for your encouraging comments. Well mate, just keep looking for the right girl and i’m sure she’ll turn up soon. from experience of 42 years of married life, look for a nice girl who minimized abrasions which always come up with personalities like mine. half Italian half Irish mixed with bits and pieces of numerous other races like most of us are here in Australia. couldnt pick an argument with Renate if you tried. haa.. Please visit again Lou and again, thanks for your thoughts. Peter

      Reply
  18. Sladjana

    Absolutely spectacular design for my special opal ring. Your work is amazing. Thank you for all of your help & friendly, professional service. Its been a pleasure to choose &; receive this beautiful ring. Timeless gifts. Thank you &; best wishes. Sladjana

    Reply
  19. Raelene R

    Thank you so much. The ring is exactly what we were after. The design & stone is amazing. This is a present for our daughter’s 21st birthday and she will be able to keep this ring and hand it on. Peter has done a fantastic job and nothing to was to much to ask. Highly recommend Peter and his work. Thanks

    Reply
  20. Raelene R

    The ring is exactly what we asked for. The design has come up perfectly and the stone amazing. Peter has done a wonderful job, can’t thank you enough. This is a present for our daughter and this is a ring that she will be able to keep for ever to hand on. No hesitation in recommending them for future works. You won’t be dissappointed. Thank you.

    Reply
    • admin

      Thank you for your encouraging words regarding the opal ring Raelene. I will put the valuation certificate together and email it to you asap. thanks again, Peter

      Reply
      • admin

        Sladjana, how nice for you to make your feelings public on our blog. Just hope we can live up to that reputation. Working hard to get the opal in your other treasured ring sorted. As I mentioned, my mate is out at the opal mines at present with some broken down machinery. i wanted him to see if he could fix it before he left but he’s under pressure at present with all the water out west. The mines are flooded and machinery breaking down. I will keep an eye on it. Usually i can do it in this workshop but no material to match the broken stone at this point. will keep in touch, but feel free to drop me an email if you dont hear from me in reasonable time. I do get sidetracked at times. Best wishes Sladjana, and please show that ring off and tel ’em where you got it. Peter

        Reply
  21. Aaron Wessells

    Peter responded to a mistake on the website (the item I ordered had just been sold not yet taken off the website) with speed and grace. He immediately contacted me to apologize and offer other items that I found to be even better in the end, as well as including a gift to apologize when I received the order — very quick from Australia to the USA to make it in time for the event. I would strongly recommend working with them, and the opals are as described/photoed and beautiful.

    Aaron
    Maryland, USA

    Reply
    • admin

      Thanks Aaron, its sort of special when things get sorted out and the customer is so happy. Life is about more than selling things. its about looking after one another and if we dont do that, i fear for the human race. best wishes Aaron, peter

      Reply
  22. Brent Stanley

    Has I said to Peter,
    I can’t say enough great things about my experience with him and my purchase.
    One of the comments I’ve seen stated in a previous email is that it was a leap of faith to purchase over the internet and from another country. It indeed seemed to be scary for a moment but Peter made me feel extremely comfortable and made sure that I knew he would take care of me no matter what.
    It seems difficult these days (which is a shame) to find this kind of excellent customer service and care, but it’s a real treat when you find it.
    Now for the actual item that Peter created for me,,, what can I say,,, absolutely amazing. The hardest thing right now is that I have to wait 6 months before I give it to my wife. I have to sneak a peek every evening at it.
    He also went to the next level and found a perfect necklace for the pendant,,, which is greatly appreciated.
    I look forward to my next purchase from Peter,
    My hats off, well done indeed.
    Thanks again for everything,

    Brent Stanley
    Chicago – USA

    Reply
    • admin

      Brent, well, comments like that are like the Gold opal Pendant you just bought!! Thanks so much for your kind words. I’m just sorry it took so long to complete but of course setting over 20 diamonds has to be done carefully. I have to get the insurance valuation through to you as well, so i will get on to that very soon. will make a note of it now so its glaring at me when i sit down at the desk. Thanks again Brent and please make some comments again when your girl gets to see the heart pendant with the red opal. It will be exciting!! Best wishes, Peter

      Reply
  23. John Allison

    I have purchased a couple of products and am hugely satisfied with them, I think they are wonderful. They are gifts for my wife and I am sure she will be just as delighted as I am. The service was superb and I cannot find even the smallest criticism of the whole operation. Many thanks. John Allison

    Reply
    • admin

      Thanks for the nice referral John. We do appreciate you taking the time to let folks know about us. As i mentioned, we are always here for you should you need us in regard to anything you get from the opalmine. And thats not just a measly year’s guarantee. Hope you both get heaps of pleasure out of the jewelry. Opal is one of those things you never tire of looking at. There always seems to be something intriguing that you didnt see before. Best wishes to you both from us here in Australia

      Reply
  24. Terri Comment

    I am delighted with my new opal ring — and pendant! Thank you for your patience as I got my questions answered. I appreciated the timely feedback via email. I loved the fancy packaging, too. I enjoyed researching the mine where my jewelry came from, on your website. It’s been a pleasure conducting business with you and not only will I highly recommend you to my friends, I also plan to be back as an earring customer in the future. (A girl’s got to have a whole set!) Thank you! Terri

    Reply
    • admin

      Terri, You will have to thank Cindy, my daughter for the packaging. You should have seen it when i was doing it. Yuck! Cindy is like her mother. has to get things right, and it is amazing how a little extra thought with the presentation makes things so much nicer. Thats why blokes should buy more flowers for the girls. Its taken me a long time to work that one out. haaa… thanks again Terri. Please contact us if you ever need any help with whatever you get from opalmine. Not just for a year. Indefinite. Best wishes from us all, Peter

      Reply
  25. Janice Batchelor

    The opal I bought is for my Mother and she specifically asked for an opal, and “not a white one. I looked and looked on line and came across this website and decided to take a huge leap of faith and order an expensive opal, blindly, from here. What made me do it was the testimonials and the truely caring way the website was written. I was not disappointed, in fact, far from it I was truly delighted. The opal necklace is stunning – there is no other word for it. The pictures weren’t “prettied up” what I saw was what I got and when my mother sees it I think she will be blown away.

    One word of warning to UK customers though – with no critisism to Peter or to this website I am COMPLETELY satisfied with their service and product – There is a hefty customs charge slapped on by the uk, almost 25% of the cost of the opal (I paided approximately £180 and it cost me £45 to pick it up from the post office.

    Thank you again, it will make my mothers birthday complete and I’ve dropped a few hints to my better half too ;o)

    Janice

    Reply
  26. OA

    I’m enjoying the high quality and genuine opal stone I bought from here. I’m not leaving out the extra-opal that you included as a FREE gift as well. A million Thanks to you. I do recommend ur site to anyone who desires a genuine, high qlty stone at a reasonable and affordable price!

    Reply
    • admin

      Fashomo, i hope that is your first name. Thanks so much for taking the time to comment. It sure means a lot to us. Well we always try to give a little more opal than what people expect. I know how it feels myself when i go shopping and receive a bit of generocity. it sort of restores your faith in human nature a bit. and when you think of it if we did a bit more giving than taking, the world would be a better place, and of course its good for business as a bonus. Hope you get heaps of joy out of your opals. best wishes, and thanks again. Peter

      Reply
  27. Mary West

    I’m always a little apprehensive when buying online, especially when spending quite a lot of money. However, my apprehension is gone now that I’ve received the opal pendant and ring I recently ordered. Both opals are different than what one normally sees, and they are also beautiful. Thank you, Peter, for providing quality merchandise as well as quality service.

    Reply
    • admin

      Mary, thanks for your kind comments. It sure does help other folks who come to the site to feel confident about buying.Hope you get heaps of joy out of your opals. Best wishes from all at opalmine. Peter

      Reply
  28. Kenny Allen

    Hello Peter, Thanks so much for the bracelet It was every bit as nice as I expected it to be.
    The earrings were a wonderful extra surprise.
    My 8 year old son picked out the bracelet for his mother,and seeing the smiles on both their faces was priceless .
    I am already looking forward to doing more business with you, and have recommended you company to a few others….Peace and Happiness
    Kenny Allen- USA

    Reply
    • admin

      Hi Kenny, Peter is overseas at a Jewellery show. He will be happy to know that everyone enjoyed your purchase. Peter will probably acknowledge your comment when he gets his email sorted out over there.

      Wes Mahony
      Opalmine Site Manager.

      Reply
    • admin

      Kenny, this is Peter. Not yet back in Australia. At present organising a new line of opal in leather, so hope to have some pics on the site in the not so distant future. Best wishes Kenny, and thanks again for your kind thoughts. Peter

      Reply
  29. Jessica Umbro

    Hi Peter, I wanted to just let you know again how delighted I am with the beautiful opal ring you made for me. I have received many compliments, but most of all I am happy that I have a beautiful ring from such a kind person. You have excellent customer service skills. I really feel like I am getting not only great quality in an opal, but in quality your attention to customer’s special requests. Also, what a special touch to add in a complimentary necklace. I look forward to wearing this beautiful ring now, thank you so much!

    Reply
    • admin

      Thanks so much for your kind words Jessica. I will try to live up to it. Incidentally, not sure if i told you but you can call on us anytime if you ever need help with whatever opal you get from us and that doesnt run out in a year. come back to me ten years from now if i’m still walking around (smile) Best wishes to you and the family. Oh, incidentally, we are planning to do a monthly newsletter on opal sometime so let me know if you would like to receive it. Peter

      Reply
      • Jessica Umbro

        You’re welcome Peter! Yes, I would love to recieve a newslette when you guys make one. LOVE this ring—beautiful work again thank you a million times again~ Jess

        Reply
        • admin

          Thanks Jess for your nice comments. I dont know when i will get that newsletter going. Things always seem to get in the way, just keeping up with orders as a result of nice recommendations from folks like you. Will certainly let you know when it does transpire. Best wishes Jess and hope you get plenty of ongoing happiness from the opal. Peter

          Reply
  30. Lionel JUAN

    Hello peter,
    as promised, i’m back from holidays to thank you very much for your professionalism, your advices and your efficiency; i’ would recommand your knowlegde and your products to everybody; your company is a really nice source to find a real customized gift, totally different than a one from a traditionnal jewellery!!
    sure we’ll get in contact again in the future for other gifts!!
    i’ll send you pictures of my little girl with the pendant as soon as she’s born!!!
    best regards from france, Lionel

    Reply
    • admin

      Thanks Lionel. Appreciate your nice comments. Exciting time for you. Yes, please send us the pics and hope all goes well with the birth. Best wishes from all here. Peter

      Reply
  31. Susan Knight

    I recieved the opal ring I ordered and it is amazing! Thank you so much for all your help Peter you were fantastic, I would highly recommend you to anyone who is looking for opals, I know I will buying from you again! Thank you for the ear rings too, they are lovely!

    Susan Knight
    Dunfermline – Scotland

    Reply
    • admin

      Thanks for your kind words Susan. Its really nice to know that extra effort to please our customers is appreciated. Just keep in mind that we will stand by you if ever you need help with anything we send. not just for a year. Hope you get heaps of joy out of wearing your ring. Opal rings are pretty sturdy. Just be a bit careful wearing it in the garden or anywhere where you might break it against something hard. You can take a look http://www.opals.co/opal-encyclopedia/opal-care/ sometime for a full summary of how to look after your opal jewellery. Best wishes Susan. Peter

      Reply
  32. opalmine

    Thanks for your encouragement Bard. Well, i had a good mum and dad who drilled that into me at a young age and really, its the best way all round isnt it? there’s a saying that goes this way: “Kindness is something you cant give away because it always comes back” Well, most of the time anyway!! haa not always Anyway let me know if i can be of further help and keep in touch. Incidentally i met a young guy down town yesterday. i think he said he was from Norway. He said its freezing over there at present. He loves Australia. But your country has so much history. some of my ancestors come from Sweden. One day i will see Scandinavia. best wishes Bard, Peter

    Reply

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