INFORMATION YOU SEND TO US:
If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we may collect the Personal Information that you provide to us.
For example, if you fill out a web form, we may collect the Personal Information that you provide to us such as your contact or payment information so that we can communicate with you or if and when this becomes necessary but this information will not be shared with third parties.
USE AND DISCLOSURE OF INFORMATION:
We do appreciate receiving feedback from you if there is a question about our service or if there is some way we can improve our service to you.
LINKS TO THIRD PARTY PRODUCTS AND SERVICES:
While you are visiting or using the opalmine.com site, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Petren Products Pty Ltd (opalmine.com)
If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Petren Products Pty Ltd (opalmine.com). The information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
We will not share your personal information, (email, phone number or address) with anyone except, as is the case in using credit cards, PayPal processing or other financial processing institutions, it becomes necessary in order to complete a transaction.
We maintain physical, electronic, and procedural safeguards designed to help us protect your non-public personal information.
Petren Products Pty Ltd (opalmine.com).
We always try to make sure that what we send is exactly what the customer has ordered. However, there may be times when a customer is disappointed and we never want to see that happen as our customers are more important than monetary considerations.
If the disappointment is our fault, we are pleased to offer free returns if ordinary airmail post is used, but we always include a gift in the parcel which will be approximately double the value of return post costs anyway and you are welcome to keep that gift even if the sale is canceled.
If the return is not our fault but rather the result of a customer changing his or her mind, we would appreciate it if the customer covers their own costs but again, this is not a hard and fast rule and if the customer feels in any way disadvantaged, we would rather keep a happy customer than a disgruntled one, so please contact us if you need to talk.
Keep in mind that on occasions as your parcel moves through customs, extra charges might be incurred for import duty. We cannot cover these costs as it is a charge leveled by your government so please be aware of this and check with customs if you want to find out before committing to a purchase.