FREE SHIPPING & INTERNATIONAL GUARANTEE

Elija el idioma del sitio:


Política de Devoluciones de Opalmine

Please note that insurance companies are not covering loss due to the covid 19 pandemic. Una vez dicho esto, though there are sometimes lengthy delays, so far we have not lost any parcels.

Take a look at our google 5-star reviews by clicking on this link

Politica de reembolso
de izquierda a derecha Peter, cindy, renate, Anita en una convención
Politica de reembolso
INTERNATIONAL GUARANTEE AND CERTIFICATE OF AUTHENTICITY

Politica de reembolso: If there is one thing I can’t stand is when you buy something from the local store and it has a really long-winded complicated jargon of legalistic terms explaining what the refund policy is.

I don’t have time to be mulling through all those documents and unless you are a legal person I doubt that the average person would get any joy out of it.

Así que en cristiano y en tan pocas palabras como se puede, he aquí la política de reembolsos de Opalmine.

1. Primero, make sure that what you are ordering is what you want and you can talk to peter direct about your needs by making a comment in the blog below or leaving a note in the pink live help chat box at the right-hand side bottom of most pages. If the chat is not live, please leave your email address and name.

2. We don’t just have a one-year guarantee policy. If something goes wrong with anything we sell you that is our fault after ten years, estamos a la orden, para reemplazar, to repair or to do anything possible to make life easier for you. Por supuesto, si el daño es culpa tuya por, por ejemplo, usar un anillo en el jardín y romperlo al chocarlo con una roca, nos gustaría que nos digas con toda honestidad lo que EN VERDAD ocurrió, la mayoría de las veces conseguimos la forma de arreglarlo por un costo que para ti sería bajo o nulo., haciendo la posible salvedad por la encomienda del reenvío..

3. Sf however when you get your item you just don’t like it o no es lo que creías que era, sólo envía un correo a Peter, explaining it and there will be a refund to you UNLESS the item is a special design that you have assigned us to manufacture by third-party jewelers. In which case it is not refundable for obvious reasons as stated below.

So to reiterate, an exception to this is if you select a stone and we make a special design for you, it involves third-party expenses which cannot be reimbursed so a refund is not possible unless the stone we supply is damaged by the jeweler, in which case a new stone can be supplied but you must keep in mind that each opal is unique and the replacement stone will not look like the original stone even though of course we will do our very best to please you.

So when you do order a special design, please make sure before you decide that it is what you want because refunds will not be available. Por supuesto, we will help you each step of the way to make the decision, but we can only do our best. The final job is never EXACTLY like the rough sketch.

4. We always use PayPal which is a THIRD PARTY processor of your credit cards and its a simple matter of getting them to reimburse you when the item is returned. We don’t even have access to your credit details unless you insist on us processing your card instead of PayPal.

5. ¡Creo que eso es todo! Si quieres verificar mi credibilidad, sólo googlea "Peter Brusaschi" y tendrás alrededor de 20 páginas con información acerca de mí y si puedes encontrar UN comentario negativo acerca de mi honestidad y confiabilidad, you will have a reason not to deal with us. Sin embargo, if you DO I would much appreciate knowing about it because it would be some sort of mistake that I would need to fix.

6. What you could do for that extra bit of reassurance es visitar nuestra página de testimonios y ver la larga lista que muestra cómo tratamos a nuestros clientes. La mejor recomendación es lo que digan otras personas. (self-praise is no recommendation) Por favor echa un ojo al certificado de autenticidad mostrado en la página, ya que es difícil de leer citaremos el párrafo principal que aplica a tu compra:

“Este certificado garantiza que estás comprando ópalo NATURAL de los campos de gemas de Australia. El ópalo fue cortado, pulido y presentado en su estado natural como una piedra no plantada o en una joya” por favor echa un ojo a nuestra guía de imágenes para que puedas aprender las distintas formas en que el ópalo es cortado y pulido.

7. Sometimes the customs entry into your country will charge an entry tax. Please note that opalmine is not responsible for this tax and the amount is not refundable, so please check with your customs before purchasing if you have concerns about this. Just to mention that in the over 20 years of posting to all parts of the world, this has only happened on rare occasions.

PD. Keep in mind that natural opals can be presented in a variety of different ways as in opal matrix, opal triplets, and opal doublets which are set in a dark background to create a black opal effect. For more details about this, please go to the opal picture guide aquí

Another independent review here

2 Respuestas

  1. Hola,
    I am interested in a pendant but it is set in 14k yellow gold. Is it possible to have it set in 10 k white gold instead?

Deja una respuesta

su dirección de correo electrónico no será publicada. Los campos obligatorios están marcados *